Use this form to START AMU services if you do not currently receive services from us.

To complete the AMU Service Contract, you will need the following information for you, your spouse, and/or co-applicant:

  • Date-of-Birth.
  • City in which were born in for CPNI Authorization.
  • Social Security numbers.
  • Driver’s License numbers.
  • Cell/Home/Work Phone Numbers.
  • Email where you or your spouse can be reached.
  • Name of Employer/Business and Phone Number.
  • The date you want service to begin at new address and how many people will be living in the home.
  • Your current address and your new service address, including apartment, lot, or unit number.
  • If you will be renting at your new address, we will need your landlord's name and phone number.  AMU reserves the right to verify the submitted information with your landlord.
  • The names and phone numbers of individuals who have authorization to discuss information or make changes to your account.
  • The name, address and phone number of someone not living with you that we can contact in case of emergency.
  • Please sign and date the service contract.

AMU must receive this information at least two business days before you want service to begin in your name. Business days are Monday through Friday, except holidays. Service will remain in your name until we receive notice to stop your service.

Once you have completed the service contract, you may drop it off in person at the AMU Office or AMU Drive Through Window. You may also email the signed agreement to

If you have any questions, please call the Customer Service Department at (515) 295-3584 from 7:30 a.m. to 4:30 p.m. Monday through Friday.

About AMU Water

About AMU Water

The source of water for the City of Algona is groundwater drawn from 4 wells from the Cretaceous (Dakota Sandstone) aquifer. In 1931, Algona Municipal Utilities' current water treatment plant was constructed on Hall Street with an underground water storage capacity of 300,000 gallons. The plant was expanded in 1963, then renovated in 1986 and 1987. The treatment plant utilizes the high quality water from the Dakota aquifer and then combines aeration, filtration, fluoridation, and chlorination to provide a high quality water that meets all local, state and federal guidelines.

AMU constructed the Hall street water tower in 1933 with a capacity of 300,000 gallons. The water tower on Main Street was constructed in 1968 with a capacity of 500,000 gallons giving AMU a total water storage capacity of 1,100,000 gallons of water.

Algona has over 50 miles of water mains. Algona consumes nearly 250 million gallons of water a year with the typical water customer using an average of 900 cubic feet or 6,700 gallons per month.

Algona Municipal Utilities mission is to provide the best quality water to our consumers.  We are constantly striving to improve our treatment process. In 2008, the water treatment plant was changed from gas chlorine to liquid chlorine.  This conversion provides a better disinfection residual in our water distribution system and improves the safety of our plant by eliminating gas chlorine. Technology will open many new doors of opportunities in the future. AMU's water utility will be on the door step - ready to take advantage of the possibilities to provide you clean, high quality water at your tap whenever you need it.

Algona Municipal Utilities is Community Owned for Community Benefit. That's our commitment to you, our customer and owner.

Water Emergency Information

Water Pressure and Quality...

Call 295-3584 if you are experiencing problems with water pressure or water quality. An AMU water service technician is available 24 hours a day and will be dispatched promptly.