Use this form to START AMU services if you do not currently receive services from us.

To complete the AMU Service Contract, you will need the following information for you, your spouse, and/or co-applicant:

  • Date-of-Birth.
  • City in which were born in for CPNI Authorization.
  • Social Security numbers.
  • Driver’s License numbers.
  • Cell/Home/Work Phone Numbers.
  • Email where you or your spouse can be reached.
  • Name of Employer/Business and Phone Number.
  • The date you want service to begin at new address and how many people will be living in the home.
  • Your current address and your new service address, including apartment, lot, or unit number.
  • If you will be renting at your new address, we will need your landlord's name and phone number.  AMU reserves the right to verify the submitted information with your landlord.
  • The names and phone numbers of individuals who have authorization to discuss information or make changes to your account.
  • The name, address and phone number of someone not living with you that we can contact in case of emergency.
  • Please sign and date the service contract.

AMU must receive this information at least two business days before you want service to begin in your name. Business days are Monday through Friday, except holidays. Service will remain in your name until we receive notice to stop your service.

Once you have completed the service contract, you may drop it off in person at the AMU Office or AMU Drive Through Window. You may also email the signed agreement to

If you have any questions, please call the Customer Service Department at (515) 295-3584 from 7:30 a.m. to 4:30 p.m. Monday through Friday.

Electric Emergency Information

Electric Outage...

Electric Emergency Information

Before reporting an electric service interruption, check to see if your neighbors have electricity. If they have electricity, check your home's electric service panel (fuses and circuit breakers) to see if the electric service interruption is inside the home. If the problem appears to be with AMU's lines, call 295-3584. Give your name and location. An electric line technician is available 24 hours a day and will be dispatched promptly.

Power Generation

Algona Municipal Utilities ("AMU") owns 18,900 KW in the George Neal Generating Plant, Unit 4 (“Neal 4”) located near Sioux City, Iowa and operated by MidAmerican Energy. In addition, AMU also maintains electric generating units with 16,100 dependable KW at the plant located in Algona. Finally, AMU owns 3 Zond/GE 750 KW wind turbines at the wind farm located just southeast of Algona.