Filing a Customer Complaint

As a customer of Algona Municipal Utilities, help is available to you in resolving possible complaints about your electric and water service. You can contact a utility representative at the following address and telephone number

Algona Municipal Utilities
104 West Call Street
Algona, Iowa 50511
(515) 295-3584

Our representatives are available Monday through Friday, 7:30 AM – 4:30 PM.

If your complaint is related to service disconnection, safety, or renewable energy and Algona Municipal Utilities does not resolve your complaint, you may request assistance from the Iowa Utilities Board, 1375 E Court Avenue, Des Moines, IA 50319-0069, (515) 725-7321 or toll-free (877) 565-4450. Email:, Website: